ITIL (Information Technology Infrastructure Library) is a collection of good practices (best practices) in the area of IT service management (IT Service Management). ITIL beginnings date back to the seventies. Originators of the solution were those working for the British government and civil services who were searching for more efficient and less expensive ways of IT projects management. The result of their work was a draft of Government Information Technology Infrastructure Management Methods (GITIMM). Its foundation was such a departments’ work arrangement in order to manage their IT structure in a similar way.

ITIL is a collection of the most recognizable and best recommendations. This methodology facilitates the cooperation between IT and business departments, functioning of the entire organization, allows to use IT services more efficiently.

Descriptions of the best practices related to improving the management of IT services in a specific organization should be preceded by the individual analysis by certified experts.

We provide

• analysis of requirements for the management of IT processes in accordance with ITIL,
• inventory of services, discovery and reengineering of IT support processes in Customer’s environment,
• development of guidelines for IT processes management,
• advice on the selection of tools and solutions to improve the implementation and IT processes management,
• designing and implementation of ServiceDesk systems that improve requests handling system in accordance with the operating model of services / service contracts,
• designing and implementation of monitoring systems that improve current and long-term management systems and applications included in the infrastructure (events monitoring / area systems monitoring)
• monitoring systems integration with ServiceDesk for the global automation of requests handling and to increase proactivity of environment management,
• trainings for users and IT staff.